If you are experiencing issues with the Andes Risk platform, you may need to troubleshoot to identify and resolve the problem. In this help article, we discuss some common troubleshooting steps for the Andes Risk platform.
1. Check internet connection
The Andes Risk platform is web-based, so it requires a stable and reliable internet connection to function properly. If you are experiencing issues, check your internet connection. You can try restarting your router or modem, or contacting your internet service provider.
2. Clear cache and cookies
If you are experiencing issues with the Andes Risk platform website, try clearing your browser cache and cookies. This can help resolve login or page-loading issues.
3. Update browser
The Andes Risk platform supports most modern web browsers. If you are experiencing issues, try updating your browser to the latest version, as updates often include bug fixes and performance improvements.
4. Contact Andes support desk
If you have tried all the troubleshooting steps and are still experiencing issues, contact the Andes support desk. You can submit a support ticket or email us at support@andesrisk.io. Be sure to provide detailed information about the issue, including any error messages and the steps you have already taken to resolve it.